Need help or have questions about our Hot Lunch Program? Choose a topic below.
Ordering & Payment
If your order was placed and you followed the steps to payment, you will receive an email confirmation with the order details. If, however, you placed the order and did not pay, after an hour elapses, the order will automatically be cancelled, and you will be sent an email notifying you, including a copy of your cancelled order. MunchaLunch automatically sends an email reminder the day before each lunch you have an active order. Go ahead & order for multiple weeks at one time.
For our regular Hot Lunches and PAC fun lunches, Foodie Kids and restaurants require 5-10 days notice to purchase fresh ingredients and prepare meals for the volume of our hot lunch orders the following week.
Your best source of information and current updates for the hot lunch program is by joining the PAC mailing list. Program information or changes, updates and reminders will be distributed via the PAC Newsletters and emails. To subscribe to the PAC mailing list, fill out the form HERE.
Changes & Cancellations
Orders can be cancelled or changed up until the order cut-off date/time by logging into your account and going to “My Account” > “View My Orders” > and proceed to “Edit” the order in question. This process will allow you to put your items back into the cart, add or remove items as necessary and re-submit the order.
If the new order costs more, a payment will be required to finalize the changes within an hour. If the new order costs less, the balance will remain on your account as a credit and will be automatically applied to your next order.
Orders cannot be change or cancelled after the order deadline has passed as the order has then been submitted to the vendor, and the PAC has now paid for that item from your order.
No refunds or credits are permitted after the order deadline passes. You are always welcome to come to the school to pick up your child’s lunch if they are absent due to illness or away on a field trip. If lunches do not get picked up, they are donated to students in need, under staff/admin discretion. Please do not call the school office for hot lunch requests.
MunchaLunch Account Help
On the login page: https://munchalunch.com/login > click ‘Forgot Password’ > the system will send a password reset link.
You can do this independently if you need to transfer to a new school. Follow this link: https://munchalunch.com/account (click ‘Transfer My Account’).
I have children in 2 different schools that use MunchaLunch. Do I need to have 2 MunchaLunch accounts or can I order from one account for 2 schools?
If you need to add a school to your account, you can do this on your own. Follow this link: https://munchalunch.com/account (click ‘Add Second Account’).
If you need to add a school to your account, you can do this on your own. Follow this link: https://munchalunch.com/account (click ‘Add Second Account’).
Financial Support & Fundraising
Yes, our hot lunch program generates funds that the PAC relies on annually to help support many programs, purchases and needs the school, staff and students all benefit from. These programs are completely optional and are offered as a service to the parent community while contributing to our fundraising goals.
If your family is experiencing financial hardships and your child is unable to participate in the hot lunch programs, please reach out to the Hot Lunch Coordination team at wolfehotlunch@gmail.com. The PAC has funds set aside for students to participate in these programs. We can also help connect you with the school principal if lunches are required everyday.
When you order your hot lunches, a “SUBSIDY CONTRIBUTION” menu item under treats will be available for you to add to your order.
Volunteering & How the Program Works
Yes! Many volunteers join us casually and do not help out every time. The process is easy to learn, and commitment is usually less than an hour. Come join us when you are available. We need volunteers to make these programs possible. To sign up, please fill out this FORM to add yourself to our volunteer list.
Packaging and waste are a big consideration when selecting a vendor to supply lunch to school. Foodie Kids has a great model with nearly all packaging compostable or recyclable. Lunches are also delivered to our school in reusable thermal bags separated by hot and cold. This is why cutlery is not provided. We ask families to send this from home.
